In response, she has gathered some 30 volunteers to date — most of whom she has never met — who regularly take on shifts to give some needed comfort to their fellow Santa Cruz County denizens. Balmain called out the backing of one volunteer, friend and local realtor Shawna Spaulding, for mentoring new volunteers and coordinating the printing and distribution of some 2, flyers about the program. They look forward to that kind of check-in every day. That was kind of the principle behind it — gosh, they must be really feeling challenged without that socialization. Volunteers are briefed on local resources to which they can refer their callers, should the need arise, said Balmain, whose day job is operating her Nanda Journeys , which offers themed travel experiences.